Refund policy

Refund & Exchange Policy

Exchange

Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong items, please contact our customer service email services@finvizo-official.com within 15 days. If possible, kindly provide us with additional detailed information such as photos and videos. Based on the information you provide, we will confirm the condition of the products and arrange for an exchange.

In general, the shipping cost for exchanges will NOT be covered by Finvizo, but if you meet the following situations, you can contact us to request a return label for exchange.

 

We delivered products with the wrong model, color, or size that differs from your order.

• The products we sent are defective or malfunctioning, rendering them unusable.
• The products we sent have visible external damage.
• The products we sent are missing some parts or accessories.

 

For defective or incorrect products, you will need to return them to us. Once we receive them, we will resend new products to you.

After 15 days from the date of delivery, if you need to exchange the product due to personal reasons such as ordering the wrong model, size, color, etc., you will need to return the product to us and know more details via email.

 

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To confirm if your product meets our return criteria, please carefully review the following policies. If you have any doubts about whether your product is eligible for a return, please contact us via services@finvizo-official.com.

 

Eligibility for Returns

• You may apply for a return within 30 days of the purchase date.
• Products must be in unused and undamaged condition to be eligible for a return.
• Item damage caused by the consumer’s own disassembly or repair, or other cases of man-made damage cannot be returned.
• Products that contain additional parts or accessories must all be included in the package and returned together
• We do not accept returns for products that have been personalized or customized.
• Goods not sold by Finvizo.
• Other laws and regulations that exclude warranty responsibility.

 

How to Initiate a Return

To initiate a return, please contact our Customer Support team at services@finvizo-official.com first and provide your order number and a brief description of the reason for the return.

Before the return, you will be asked to take clear and complete photos of both the front and back of the product (unfold) and send them to us. This will help us confirm the condition of the item.

If your return request is accepted, please ensure that you package the items securely, and the returned product should be in the same condition as when it was received (unworn or unused), including any tags and the original packaging. Otherwise, Finvizo reserves the right to refuse to accept your returned product.

Once you have shipped the package, please upload the tracking number for us to track the logistics information. We will process the return or exchange within 1-3 business days after confirming the product's condition. The refund will be issued through your original payment method. Please note that items sent back to us without first requesting a return will not be accepted.

 

Return Shipping Costs

If you request a return or exchange due to an error in the shipment from our warehouse, such as receiving the wrong items or receiving damaged or incomplete goods that prevent proper usage, we will cover the return or exchange shipping fee for this specific situation. Please provide us with the relevant information after sending the package, and we will refund the shipping fee you paid. However, any return or exchange shipping fees incurred in other situations will be the customer's responsibility.

If you request a refund for personal reasons after 15 days since delivery, Please contact us via email first.

Please note that it may take require an additional 7-14 business days for PayPal, your bank or Credit Card Company to process the refund.

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

 

Exchange & Refund FAQs